4/19/2023 0 Comments Lulu return policy![]() ![]() To ensure a successful return, please return using a standard shipping service that provides tracking.įor returned items, we will need 5 business days upon receiving your item(s) to process the solution. Another 5 working days for Paypal account refunds. * Note: We currently are unable to offer a free returns service, so return and exchange shipping must be made at your own cost. Return Address: 5215 S BOYLE AVE Vernon CA 90058 For returns, please make sure you have confirming all the details via email with Customer Service team before shipping out the package. For defective, incorrect, or not as described items, please send us a clear picture or video of the problem. It’s important for you to get familiar with our Refund and Returning Policy before making a request, where we have clearly claimed acceptable conditions.Ĭontact us and describe the issue in detail, including the return reason, along with your order number. *Please notice that not all returning request can be all unconditionally approved. Refund within 5 working days automatically after it’s received and inspected.Ship out returning package to the given address, and email us the tracking info.Wait for confirmation for returning orders.Contact Customer Service first and include the following info in your letter:.If you made a purchase with a combination of a coupon and a regular form of payment, only the amount exceeding the coupon value is refundable. Purchases made with coupons cannot be returned or exchanged.The returns will be made at your own cost. We do not offer Freight To Collect (FTC) service for the packages returned to us. ![]() Before making the shipping for return, please inform our customer service team with the reasons specified. ![]() Damaged, washed, and altered items will not be accepted. Returning packages need to remain in good condition with the products unworn and unused before being shipped back to us.For hygiene purposes, underwears, bodysuits, swimming suits, and accessories are non-refunded nor returnable.Please notice that our warranty is for 30 days. However, shipping fees are non-refundable because they are the cost of each shipping service. Returned goods need to be shipped back to us and go through an inspection, and the refund will be made in 5 working days. We guarantee that we will return your money, provide an exchange or offer a store credit for future purchase if: (I) you have received an item which is either. Please understand that items that don’t have any kinds of above problems will not be unconditionally returned or replaced. We’ll get back to you with solutions in 1 working day. If you have received a defective or damaged item, the wrong size, or the wrong product please contact us immediately. Different items have different measure standards so we suggest you refer to the size charts on our product pages. Please carefully check your size before placing an order. Our products go through a strict Quality Inspection Process before being shipped out. Items cannot be refunded for cash and can only be exchanged for coupon or product of equal value at the time of exchange.Ĭontact us at Whatsapp at : +490 OR for questions.We want to give you a Worry-Free Shopping experience~ We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Full price items eligible for a store credit note is to be returned in original condition & tags on within 14 days of your order being. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Items sent back to us without first requesting a return will not be accepted. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, you can contact us at Whatsapp: +490 OR. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. if for any reason you are not completely satisfied, you may exchange your purchase within. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. At Lulu Showil we want every client to be pleased with their purchase. ![]()
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